Cancellation & Refund Policy
1. How do I cancel my order ?
If your order hasn’t been processed, we’ll cancel it and issue a full refund within 14 working days. Orders already processed can’t be canceled. Processing status is determined at our discretion.
2. What is the general return policy on Whello Products ?
If you're not satisfied with your purchase, you can return the product within 14 days of delivery.
To start a return, email us at hello@whellowellness.com
Products are eligible for return/replacement if:
- They arrive damaged or defective
- They are unused and in original condition (if not defective)
- They are not broken or tampered with by the customer
- The serial/UPC number is intact
- They are returned in original packaging with the invoice and tags
- The delivery was delayed beyond the promised timeline
Note: If the return doesn't meet these conditions, the product will be sent back.
Replacements are subject to product availability.
3. What should I do if I receive a defective item or the wrong product ?
Email us at hello@whellowellness.com within 48 hours of delivery with clear photos of the item.
Return the product in its original packaging with all tags and the invoice. After inspection, we’ll issue a refund or replacement based on your preference.
Note: Replacements are subject to product availability.
4. What are the payment methods available at Whello?
We accept:
- Credit/Debit Cards
- UPI
- Wallets
- Net Banking
- Cash on Delivery
There are no hidden charges - prices at checkout are final. We recommend digital payments for faster processing. All transactions are processed via secure, PCI/DSS-compliant gateways.
For payment-related queries, contact:
5. What is your category-specific policy for returns?
Nutrition: Returns accepted only if the packaging is sealed and intact. Opened or used products are not eligible. Returns won’t be accepted for personal preferences like taste or digestion issues. Please consult a doctor before use.
Merchandise: Returns are accepted only for size issues or damaged products.
Service: No refunds for services.
Your satisfaction is our priority. For any queries, email us at hello@whellowellness.com
6. Are there any processing fees for replacements or returns?
A processing fee may apply for changes like flavor, product, or variant modifications. The fee will be communicated when the request is raised and must be paid before processing.
If the return or replacement is due to an error on our part, no fee will be charged.
7. How do I arrange for a pickup to return my order?
Contact us to initiate the return. Our team will guide you through the process and arrange a pickup, if possible.
If a pickup isn’t available, you can return the item via a third-party courier. We’ll reimburse courier charges up to ₹100.
8. What are the modes of refund available after cancellation or return?
For payment made by:
- Payments made by debit/credit card will be refunded to the same bank account.
- For COD orders or any other payment mode, we will initiate a NEFT transfer to the registered name of the customer and bank details provided.
9. In case of a refund, how many days will it take for the money to be credited?
The refund will be processed within 14 working days from the date of approval as per the guidelines mentioned above.
10. In case of a replacement, how many days will it take for the product to be delivered?
The replacement product will be delivered within 14 working days from the date your request is approved.
